Terms of Service

Worknestle Limited, a company registered in England and Wales under number 17458035, registered office 82a James Carter Road, Mildenhall, Bury St. Edmunds, England, IP28 7DE. In these terms “we” and “us” mean that company, and “you” means the person or organisation placing the order.

Everything goes through support@worknestle.org. There is no telephone number, and any notice under these terms is given by email to that address or by post to the registered office.

The design and setting-up of a workspace in Notion for an individual or a small team: connected databases and the relations between them, views over those records, templates, navigation, archiving conventions, written handover notes and a walkthrough session. It is sold in three packages, and each of them can be carried out by either of two routes.

The packages

• Single space — One working process, set up properly. Notes, tasks and projects joined to each other and one home page that answers what is in hand today.
• Team space — Several processes that hand work to each other: projects and tasks, meetings that leave decisions behind them, and views that let people see each other’s work without asking.
• Connected operations — Several processes across a team with a knowledge base behind them, kept honest by review properties, templates and a navigation layer built for people who were not there when it was made.

The two routes

• Template handover — The workspace is built in ours, on sample records, and handed to you as a template you duplicate into your own account. Nothing of yours is opened, shared or moved, and no access is asked for at any point. You fill it yourself, with the written notes beside you.
• Built in your workspace — You invite us into a workspace you control, at the level of access we agree in writing beforehand. We build in it, alongside what is already there, and the access is handed back and removed when the work is signed off. What we were given, and when it ended, is written in the order confirmation.

What each package covers is set out in full on the Packages page, and what the four parts of a setup are is on the What we build page. Nothing else is sold here: no software licence, no subscription, no hosting and no ongoing management.

Any Notion subscription your plan needs is bought by you, directly from Notion, and is not part of what Worknestle Limited charges for.

We are an independent company. We are not affiliated with, endorsed by, certified by or a partner of Notion Labs, Inc., and nothing in an order gives you any right in their product beyond the agreement you have with them directly.

1. You write to us, by email or through the form on the Contact page.
2. We reply with a written brief setting out what we understand the workspace has to carry, and a quotation naming the package, the route, the price, the timescale and how many rounds of revisions are included.
3. You accept the quotation in writing if you want to go ahead.
4. The contract comes into existence when we send you a written order confirmation. Until that confirmation has been sent there is no contract and nothing is owed by either side.

A quotation is open for acceptance for the period stated in it. Sending an enquiry, receiving a brief or receiving a quotation commits you to nothing at all.

Prices are quoted in pounds sterling (GBP). The figure in the quotation is the total payable for the work described in it, including any tax that applies to it, and nothing is added to it afterwards: no booking fee, no handling charge, no surcharge for a payment method.

There is no price list on this website, and that is deliberate. What a setup costs depends on how many working processes it has to carry, how many databases those need and how much has to be worked out rather than copied, so a figure printed here could not be true of every job. What moves a quotation is published in full on the Packages page.

Work that is not in the quotation is not in the price. If something is asked for that falls outside it, you are told so before any of it is done, and it is quoted separately.

An invoice follows the order confirmation and carries the date payment is due. There are two ways to pay it, and both are set out on the invoice itself:

• Bank transfer to the account named on the invoice, quoting the order reference.
• By card, through a secure payment link in the same email. The link opens a payment page belonging to our payment provider, Stripe, and the card is entered there.

This website takes no payment itself: there is no basket, no card field and no checkout on any page of it. Card details are entered on Stripe's own page and handled entirely by Stripe. We never see them and never store them.

If an invoice is not paid by the date on it we may pause the work and will tell you in writing that we have. Statutory interest on a late commercial payment may be charged at the rate the Late Payment of Commercial Debts (Interest) Act 1998 sets; this does not apply to a consumer.

Delivery is digital. Nothing is posted, and there is nothing physical to deliver. What arrives is the workspace itself, or a template you duplicate into your own account, together with the written handover notes and a walkthrough session.

The timescale is the one in the quotation, and it runs from the order confirmation and from our receiving whatever we need from you under record 07. Where something is waiting on you, the timescale waits with it and we say so at the time rather than at the end.

How delivery works in detail, and what to do if nothing arrives, is on the Delivery & Refunds page.

• An honest description of how the work moves now, which is what the design is drawn from.
• One person who can review the prototype and say yes.
• Whatever material has to come across, in a form that can be read, and confirmation that you are entitled to hand it over.
• Your own Notion account and whatever plan it needs. We do not buy, hold or manage it for you.
• Answers within a reasonable time, so the work does not stall.

You confirm that anything you send or give us access to is yours to share, and that sharing it with us breaks no obligation you owe anybody else.

On the template route we ask for no access at all: the work is built in our own workspace on sample records and handed over as a template.

On the in-place route the order confirmation names the level of access we need and what it is for, before it is granted. It is granted by you, it is used only for the work described, and it ends at sign-off. You may withdraw it at any time; the work then continues on the template route instead, and you are told in writing what that changes.

We keep what we see in your workspace confidential. Your workspace is not shown to anybody, published anywhere or used as an example unless you ask for it in writing.

Corrections that come out of the review are part of the revisions the quotation covers. A change that turns out to be a different structure, or a process that was not in the brief, is quoted before it is built, and you decide whether to go ahead.

Neither side may change what has been agreed on its own. A change takes effect when both sides have confirmed it in writing.

Once the invoice for an order is paid in full, the workspace built for you, the templates made for it and the handover notes written for it are yours. You may use, change, copy and keep them without limit and without paying us anything further. Nothing is licensed back to you and nothing stops working if you never speak to us again.

What stays ours is the general knowledge, method and working conventions we brought to the job and would bring to the next one. That does not include anything of yours, and it does not entitle us to reuse your material.

Material you supply stays yours throughout. You give us permission to use it only for carrying out your order.

A workspace built here may not be used to hold or carry anything unlawful, and we will not build one for a purpose that is. We may decline an order, or stop work on one, if the purpose turns out to be unlawful or if carrying it out would put us in breach of somebody else's rights; if that happens, you are told why in writing and charged only for work already properly done.

If you are a consumer, the Consumer Rights Act 2015 gives you rights that nothing in these terms takes away or reduces:

• A service must be carried out with reasonable care and skill (section 49). If it is not, you may require it to be done again, or a reduction of the price.
• Where digital content is supplied, it must be of satisfactory quality, fit for a purpose you made known to us before buying, and as described (sections 34 to 36). If it is not, you may be entitled to a repair or replacement, a reduction of the price, or a refund.
• A term that tries to exclude or restrict those rights is not binding on you (section 47 for digital content, section 57 for services), and a term that creates an unfair imbalance between us is not binding either (section 62), whatever this or any other document says.

Your right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 is set out in full on the Delivery & Refunds page.

We are responsible for loss you suffer that is a foreseeable result of our breaking this contract or failing to use reasonable care and skill. Loss is foreseeable if it is obvious that it will happen, or if at the time the contract was made both of us knew it might.

What is never excluded, whatever else is written anywhere:

• liability for death or personal injury caused by our negligence;
• liability for fraud or fraudulent misrepresentation;
• any liability that cannot be excluded or restricted by law, including the statutory rights in record 12.

Subject to that, we are not responsible for loss of profit, loss of business, business interruption or loss of business opportunity where you are a business customer, and our total liability for an order is limited to the amount you paid for it.

We are not responsible for the availability, pricing, behaviour or continued existence of Notion itself, which is somebody else's product and outside our control. Nor are we responsible for what happens to a workspace after it has been handed over and changed by somebody else.

A consumer buying at a distance has a right to cancel within 14 days of the contract being made, without giving a reason. How it works, what happens if the work has already begun, the model cancellation form and how refunds are made are all set out on the Delivery & Refunds page, which is part of these terms.

Either of us may end the contract in writing if the other:

• breaks it seriously and does not put it right within 14 days of being asked to;
• becomes unable to pay its debts as they fall due.

You may also end it if we have told you about a change to these terms that you do not accept, or if delivery is significantly delayed by something within our control.

If the contract ends part-way through, you pay for the work properly done up to that point and we hand over what has been built and paid for. Anything paid for work not done is refunded.

Write to support@worknestle.org and say what is wrong. We acknowledge a complaint within two working days and give a full answer within fifteen working days; if it needs longer than that we say so inside those fifteen days and say why.

If it cannot be settled between us, nothing here stops you taking the matter to court. We do not require arbitration and we do not ask you to give up any court you would otherwise have.

These terms may be changed for future orders. The version that applies to your order is the one in force on the day the order was confirmed, and it does not change underneath you afterwards.

If a term has to change during an order — because the law has changed, or because something agreed has become impossible — you are told in writing what the change is and why before it takes effect, and you may end the contract on the basis in record 15 if you do not accept it.

These terms and any contract made under them are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction.

If you are a consumer living elsewhere in the United Kingdom, you keep the protection of the mandatory rules of the law where you live, and you may bring proceedings in your own courts. Nothing above takes that away.